Privacy Policy

MedEx and sub-brand JIVI ("we," "us," or "our") operate as a clinic and health services aggregator. We are committed to protecting your privacy and personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and international best practices.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

We use your personal information for the following purposes:

• Healthcare Services: Providing teleconsultations, processing test orders, and coordinating your healthcare needs
• Communication: Sending appointment confirmations, test results, and follow-up communications
• Marketing: Sending promotional emails only to in-person clinic clients who have opted in to receive such communications
• Service Improvement: Analysing website usage to improve our services and user experience
• Legal Compliance: Meeting our legal and regulatory obligations
• Payment Processing: Processing payments for services rendered

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information for:

• Active Clients: As long as you remain an active client
• Inactive Clients: Up to 5 years after your last interaction with us
• Automatic Deletion: Personal data is automatically deleted after 5 years of inactivity
• Legal Requirements: Longer retention periods may apply where required by law

You have the following rights regarding your personal data:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal and business requirements)
• Portability: Request transfer of your data in a structured, commonly used format
• Objection: Object to the processing of your personal data for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in Section 11.

• Opt-In Basis: We only send marketing emails to in-person clinic clients who have explicitly opted in
• Unsubscribe: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly
• No Spam: We do not send unsolicited communications

While we primarily operate in Thailand, some of our service providers (such as Google Analytics) may transfer data internationally. We ensure that appropriate safeguards are in place for such transfers.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

JIVI Health Clinic

Email: mail.medex.co.th

Phone: +66-25-44-0001

Address: The Trendy Office Building, MedEx Neo Clinic, First Floor (1A) - One Level Above the Ground Floor Soi Sukhumvit 13, Watthana 10110

Website: https://jivi.co

For privacy-specific inquiries, you may also contact our Data Protection Officer at: [DPO Email]

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

This Privacy Policy is governed by the laws of Thailand, including the Personal Data Protection Act B.E. 2562 (2019). By using our services, you acknowledge that you have read and understood this Privacy Policy.